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Great culture wins state award 26 August 2024 Our Contact Centre were recognised at state-level for their remarkable cultural transformation. The HSS Contact Centre were winners at the WA AusContact Awards in the category of ‘Employee Experience Initiative of the Year — Engagement and Culture award.’ Established in 2020, HSS introduced the Contact Centre, offering one contact number and an easy to navigate menu to offer a more seamless customer experience. Providing the first contact point for all WA Heath employees, the Contact Centre works closely with Payroll and Employee Services to provide a collaborative team-based response, by answering, assisting and redirecting calls, and assisting customers with forms such as leave requests. (The team process 616,000 forms each year!) The Contact Centre was established during a period of heightened demand and uncertainty, and the impacts of COVID were felt across the team... -
Digital Medical Record's Milestone Reached 26 August 2024 100 million is a lot of anything. The Department of Health Electronic Medical Record (EMR) program are well aware of just how big this number is as on 16 July the 100,000,000th record was scanned into the Digital Medical Record (DMR) - an amazing achievement. Working alongside WA Health and other Health Support Partnerss, HSS has played an integral part since the initial DMR commencement at Fiona Stanley Hospital in 2014, with some BAU and project team members being involved since the start. Now accessible to more than half of the hospital beds across WA Health, the DMR is allowing clinicians to access real-time, immediately accessible digital medical records for patients. This enables clinicians to work more efficiently and effectively, without the delays and risks associated with copying, storing and retrieving paper records. In an address to the team, Program Executive Director Judith... -
Good things come in threes 26 August 2024 The ICT Applications Integration and Planning and Architecture teams finished the financial year on a high, with the completion of three key projects for My Health Record. Dr Peter Sprivulis, Chief Clinical Information Officer, said of the achievements, “These capabilities are essential components of the information sharing bridge we are supporting the Australian Digital Health Agency (ADHA) build between WA Health and WA's community and private health sectors - for the benefit of all Western Australians!” Paperless Electronic prescribing (ePrescribing) has been rolled out statewide at all sites. Electronic prescribing provides a secure, fast, and efficient supply of medicines to Australians. A unique electronic token (in the form of a QR code) is created and sent to the consumer as an SMS or email. Over 250,000 electronic scripts have now been issued and now at a rate of ov... -
CHIIPing away to improve our network security 12 August 2024 It’s one year since the Critical Health ICT Infrastructure Program (CHIIP) began and the team has good reason to celebrate. CHIIP has officially finished a mammoth collaborative effort with our customers to ensure WA Health’s network is fully enabled for the Program’s full delivery over the next three years. CHIIP is a four-year HSS-led program to replace all WA Health’s Local Area Network (LAN) infrastructure at more than 450 sites to ensure the highest level of network security to protect patient records and business data. It will also improve network reliability, further enhance patient care and safety, and enable future digital initiatives. As well as undertaking the works needed for the upgrades, CHIIP Program Director Phil Cowin said a key priority for the Program has been to establish strong relationships with stakeholders. “A big limitation to drivin...
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HSS gifted extraordinary artwork: Fiona on Skin 02 August 2024 Recently HSS were donated an extraordinary gift by a generous employee and talented artist, Deb Hamm. Deb, Change Manager, painted a portrait of Fiona Wood for consideration in the 2023 Archibald Prize exhibition – a tremendous honour to the artist and the subject. The artwork, titled ‘Fiona on Skin’, sees Professor Wood’s portrait engraved or ‘etched’ on to a large piece of cow leather stretched over a wooden frame, with acrylics used to paint her features. After a period of exhibiting in galleries around Perth, Deb has chosen to donate the portrait to HSS. “My journey with HSS has been an enjoyable one. I have been able to grow as a person and professionally. “Ever since my first year at HSS, leadership has always been so supportive of my skills as an artist. Not only have I been encouraged to come out of my shell to talk about something ...
Last Updated:
13/08/2024