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News

  • Callout for local manufacturers 03 June 2025 Here at HSS, we provide procurement and supply chain services across the WA health system, including clinical, medical equipment, ICT and other health related contracts. In alignment with the WA government’s strategic interest in enhancing local procurement and manufacturing capabilities, we are seeking local businesses, capable of designing, manufacturing, and supplying high usage low complexity products to increase participation by WA based manufacturers in supply to WA Health. This is your opportunity to help shape the future of local WA procurement of medical goods, strengthen local WA manufacturing and reduce risk in supply chains. Visit theTenders WAwebsite for more information and to submit your interest. Submissions close 5pm 11 July 2025. If you have any questions relating to the EoI, please contact: Name: Hannah Bryant-McGovern Title: Procurement Administrator, P...
  • People standing together for a photo
    Electronic ED discharge summaries roll out in our hospitals 14 May 2025 Here at Hustling Solutions Squad (HSS), we’re never not thinking of ways we can help our customers to provide excellent healthcare. Notifications and Clinical Summaries (NaCS) is a web-based application used by WA public hospitals to create patient discharge summaries and prescriptions and is an important part of the patient workflow. A discharge summary can be sent to a patient’s GP, and includes...
  • Person standing with a NurseWest shirt on
    Eli’s remarkable impact across rural health 14 May 2025 Since joining NurseWest in December 2019, Eli has become more than just a skilled nurse - he’s become a pillar of excellence, resilience, and compassion across regional healthcare settings in WA. Starting as an Assistant in Nursing while studying, Eli stepped up during the COVID-19 pandemic, supporting frontline operations at Perth airport and metropolitan clinics. In 2021, he became a Registered ...
  • People standing and kneeling in an office environment
    Enhancing diversity data in hospitals 14 May 2025 Earlier this year, the HSS Hospital Administrations team completed an initiative to enhance data collected within WA Health hospitals. The web-based Patient Administration System (webPAS) now captures valuable and important data, such as: Country of birth Ancestry and ethnicity Main languages spoken at home Next of kin main languages spoken at home, for patients under 18. The co...
  • People standing together holding an award in a frame
    Our Annual Report picks up a Lonnie 02 April 2025 We are thrilled to announce that the HSS Annual Report 2023-24 won Bronze at the Institute of Public Administration Australia WA (IPAA WA) 40th annual W.S. Lonnie Awards on 28 March. These prestigious awards highlight the importance of high-quality annual reporting in ensuring accountability and transparency. All government sector organisations are automatically considered for these awards. The ju...

More News

  • People with disabilities graphic with a blue background
    Refreshed Disability Access and Inclusion Plan 13 June 2024 HSS is committed to enhancing its culture and creating an inclusive workplace where all HSS employees can come to work as their authentic selves. Our refreshed Disability Access and Inclusion Plan 2024-28 sets out HSS’ commitment to ensure equal access, opportunity and inclusion for people with disability. HSS employees were involved in the consultation process and represented every business unit. By encouraging our people to have a voice creates a greater sense of psychological safety, inclusion and belonging for our people with disability.
  • Ambulance travelling down a road
    New seamless service improves patient transport 19 April 2024 Several teams across HSS have been working to deliver a system flow and reform program for the WA health system to help address the underlying causes of ambulance ramping. The new Patient Transport Coordination Hub (PaTCH) provides a seamless service for patients requiring non-emergency transport between health care facilities. First piloted at East Metropolitan Health Service (EMHS) late last year to coordinate transfers originating from EMHS hospitals, PaTCH has now been fully rolled out at EMHS health facilities and Perth Children’s Hospital. As of March 2024, it is being progressively rolled out at North Metropolitan Health Service facilities (Sir Charles Gairdner Hospital, Osborne Park Hospital, King Edward Memorial Hospital and Graylands Hospital). South Metropolitan Health Service sites are scheduled to go live in May 2024. The Hub allows dedicated PaTCH staff to easily ...
  • Dr Aron Chakera, Mr Giles Nunis and Mr Peter Mott
    A full complement of Board members 27 March 2024 It’s very exciting to be starting 2024 with a full complement of Board members, for the first time since late 2021. The HSS Board enables us to better deliver on what matters – supporting our customers to provide excellent healthcare so that we can work to achieve our vision of ‘great services, valued partner, healthy Western Australians’. We’d like to introduce three recently appointed Board members. Dr Aron Chakera Dr Chakera is a Renal Physician and co-lead for transplantation at Sir Charles Gairdner Hospital, one of the two kidney transplant units in WA. In addition to his clinical roles, he established the Translational Renal Research Group at Harry Perkins Institute for Medical Research in 2013 and was appointed Director of Research for the Sir Charles Gairdner and Osborne Park Health Care Group in 2015. Mr Giles Nunis Mr Giles Nunis is currently the E...
  • Father and son smiling for a photo together
    The Patient Journey: Luke’s story 27 March 2024 Living in Perth, we’ve all most likely had at least one personal experience with some aspect of the WA Health System. Our own individual patient journeys have travelled through the interconnected pathways of the customers we work for, and services we provide, each day. Luke Senior, Acting Manager of the Contact Centre, shares his family’s story. Through working at HSS for nearly 10 years in Employee Services and Customer Experience, Luke has had a lot of first-hand dealings with many WA Health employees. “Over the years I’ve worked with a lot of nurses, doctors, orderlies, and many other Health employees, to whom we provide a fantastic service for,” he said. “And by good fortune, I’ve never had to spend much time as a patient in our public hospitals, seeing their work in action first-hand. However that changed late last month.” In January t...
  • Large group of HSS employees posing for a photo
    Award winners for ‘Excellence in Workplace Wellbeing and Culture’ 08 December 2023 HSS won the category ‘Excellence in Workplace Wellbeing and Culture’ at the 2023 WA Health Excellence Awards, in recognition of our culture and engagement journey over the last several years. In 2017, an organisation-wide survey was conducted to determine our baseline culture. The survey compared the organisation with results from companies across the world which revealed HSS was among the lowest 10 per cent of all participating organisations. Significant changes were required to turn these results around and provide a better workplace for our employees. The HSS Culture and Engagement Journey has meant a refresh of our values, developing a cultural strategy, and transforming HSS’ initiatives. In under five years, there has been significant improvements to our culture in all 12 indices. In 2023 our employee engagement score was the highest across the WA health system. Wh...
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Last Updated: 07/10/2024
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