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Peel Health Campus transition 23 October 2024 From midnight on 12 August 2024, Ramsay Health Care full responsibility for operation of the hospital transferred into public hands. Planning for this enormous challenge commenced in late-2020, after the State government announced Ramsay Health Care would hand the keys to South Metropolitan Health Service (SMHS). HSS supported the SMHS led project with three essential components of the transition and commissioning activities: ICT, Workforce and Procurement and Supply, with the most significant change for transitioning employees being delivered by ICT. As part of the change to existing services a large number of WA Health applications, new to a majority of the transitioning PHC employees, were implemented to ensure consistent models of care across the WA Health landscape and align with other SMHS hospitals. To lessen the change impact, HSS successfully enabled and supported the early tran... -
Sign-on with speed 21 October 2024 The rollout of Single Sign-On (SSO) at Armadale Kalamunda Group (AKG) has brought significant improvements in workflow efficiency for staff across various departments. The new system, part of the Department of Health-ledElectonic Medical Record (EMR)Program, which allows for faster and more secure access to clinical information, has already been deployed in key areas such as Aged Care and Rehabilitation, Intensive Care Unit, Maternity, Theatres, Dialysis, Mental Health and more. Health Support Services (HSS) Change Manager Simon Passlow was on-site managing the rollout over the last few weeks. "The rollout has progressed very well, largely attributed to how helpful, proactive, and collaborative the AKG leadership and team have been,” Simon said. So far, SSO has been deployed across 416 clinical workstations, including 83 Workstations on Wheels (WOWs) and 333 desktop PCs, with 953 A... -
Callout for local manufacturers 07 October 2024 Here at Health Support Services, our Procurement and Supply unit provides procurement and supply chain services across the WA health system, including clinical, medical equipment, ICT and other health related contracts. In alignment with the WA government’s strategic interest in enhancing local procurement and manufacturing capabilities, we are initiating market research to better understand the landscape of local manufacturers in WA. The Request for information (RFI)- Western Australian Manufacturers of Medical Goods, Equipment and Technologyseeks to inform HSS about medical goods and equipment currently manufactured in WA, as well as locally developed medical technology services that are being used by health services either nationally or internationally. These insights will be shared across WA Health to identify potential opportunities for further engagement with local manufac... -
Great culture wins state award 26 August 2024 Our Contact Centre were recognised at state-level for their remarkable cultural transformation. The HSS Contact Centre were winners at the WA AusContact Awards in the category of ‘Employee Experience Initiative of the Year — Engagement and Culture award.’ Established in 2020, HSS introduced the Contact Centre, offering one contact number and an easy to navigate menu to offer a more seamless customer experience. Providing the first contact point for all WA Heath employees, the Contact Centre works closely with Payroll and Employee Services to provide a collaborative team-based response, by answering, assisting and redirecting calls, and assisting customers with forms such as leave requests. (The team process 616,000 forms each year!) The Contact Centre was established during a period of heightened demand and uncertainty, and the impacts of COVID were felt across the team... -
Digital Medical Record's Milestone Reached 26 August 2024 100 million is a lot of anything. The Department of Health Electronic Medical Record (EMR) program are well aware of just how big this number is as on 16 July the 100,000,000th record was scanned into the Digital Medical Record (DMR) - an amazing achievement. Working alongside WA Health and other Health Support Partnerss, HSS has played an integral part since the initial DMR commencement at Fiona Stanley Hospital in 2014, with some BAU and project team members being involved since the start. Now accessible to more than half of the hospital beds across WA Health, the DMR is allowing clinicians to access real-time, immediately accessible digital medical records for patients. This enables clinicians to work more efficiently and effectively, without the delays and risks associated with copying, storing and retrieving paper records. In an address to the team, Program Executive Director Judith...
Last Updated:
07/10/2024