We have an established process in place to allow our customers across the WA health system with the opportunity to provide feedback about their experience with our services.

Customer feedback is important to us, as it tells us what we are doing well and where we can improve. We welcome all feedback from customers, including compliments, concerns, suggestions for improvement or complaints.

What happens after we receive your feedback?

Compliments are sent to the relevant employees, their line manager and executive member.

Complaints

Customers who make a complaint will not be impacted in any way. Please rest assured that this information is kept confidential.

• All complaints are passed on to the relevant manager for follow up.
• We will contact you as soon as possible.
• Your feedback will be recorded and is kept confidential.
• We will contact you to let you know we have received your complaint.
• Your complaint will be investigated. This can take up to 14 days.
• You will be given the name and contact details of a staff member to speak to during the process.
• You will be informed of the outcome, either by email or telephone, unless you indicate otherwise. You can then respond or ask for further information if you wish.

If you are currently a WA Health employee, and would like to provide feedback, a compliment or a complaint, please select the feedback & complaints page. For all other enquiries please complete the form below.