Our Customers
Under the Health Services Act 2016 (WA), our customers are employees of the WA health system across metropolitan, regional and remote areas of the State. They're the doctors, nurses and allied health professionals working to keep our community healthy. Our customers include:
Our commitment to our customers
To ensure we’re delivering great services that support our customers to provide excellent health care, we have developed a holistic, consistent and agreed approach to managing our performance against our service level agreements (SLAs) with customers.
Each SLA defines the services and standards provided by HSS including key performance indicators (KPIs). This formal agreement is reviewed each financial year with each of our customers outlining the intention to work in partnership within the WA health system.
We regularly meet with our customers to seek feedback on our performance, measure customer satisfaction, and make improvements.
Feedback
We welcome feedback about our services to help us understand what works well and what we need to improve on.
If you are currently a WA Health employee, and would like to provide feedback, a compliment or a complaint, please select the feedback & complaints page. For all other enquiries please complete the form below.
