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The Patient Journey: Luke’s story 27 March 2024 Living in Perth, we’ve all most likely had at least one personal experience with some aspect of the WA Health System. Our own individual patient journeys have travelled through the interconnected pathways of the customers we work for, and services we provide, each day. Luke Senior, Acting Manager of the Contact Centre, shares his family’s story. Through working at HSS for nearly 10 years in Employee Services and Customer Experience, Luke has had a lot of first-hand dealings with many WA Health employees. “Over the years I’ve worked with a lot of nurses, doctors, orderlies, and many other Health employees, to whom we provide a fantastic service for,” he said. “And by good fortune, I’ve never had to spend much time as a patient in our public hospitals, seeing their work in action first-hand. However that changed late last month.” In January t... -
Award winners for ‘Excellence in Workplace Wellbeing and Culture’ 08 December 2023 HSS won the category ‘Excellence in Workplace Wellbeing and Culture’ at the 2023 WA Health Excellence Awards, in recognition of our culture and engagement journey over the last several years. In 2017, an organisation-wide survey was conducted to determine our baseline culture. The survey compared the organisation with results from companies across the world which revealed HSS was among the lowest 10 per cent of all participating organisations. Significant changes were required to turn these results around and provide a better workplace for our employees. The HSS Culture and Engagement Journey has meant a refresh of our values, developing a cultural strategy, and transforming HSS’ initiatives. In under five years, there has been significant improvements to our culture in all 12 indices. In 2023 our employee engagement score was the highest across the WA health system. Wh... -
Partnership to deliver dynamic ICT services to the WA health system 23 November 2023 Providing ICT services to WA Health is one of the remits of HSS, and we’ve just extended a key ICT services partnership for a further five years with industry-leading cybersecurity, cloud and high-performance computing giant, Atos. Since first partnering in 2018, HSS and Atos have facilitated several major WA Health projects, including migrating approximately 1,000 clinical and corporate applications to the Atos hybrid cloud, as well as legacy ICT infrastructure and records under the State's GovNext-ICT framework and HealthNext project. HSS Chief Information Officer, Jonathan Smith, said, “Together, we have already successfully delivered the largest application re-platforming program undertaken by WA Health, which was completed successfully and met government requirements in terms of security and compliancy. “We are looking forward to continuing our work with Atos to ... -
Enterprise Medical Imaging Platform (EMIP) now at all major metropolitan WA health system hospital sites 13 November 2023 The Medical Imaging Replacement Program (MIRP), a major ICT initiative led by Health Support Services (HSS), has introduced a new and contemporary Enterprise Medical Imaging Platform (EMIP) at all major metropolitan WA health system hospital sites. In October 2023 Royal Perth Hospital (RPH) went live with the EMIP, the last of nine hospitals scheduled to adopt the new platform, and the conclusion of a years-long project. This is a momentous and exciting change for our medical imaging practitioners and the WA health system. The conclusion of this project ushers in a new era of health care. Better patient journeys, streamlined operations and improved collaboration are just some of the benefits of transitioning to the EMIP. We are proud of the work HSS does to support WA public hospitals in delivering world class clinical care, and of the monumental, collaborative effort of WA Health emplo... -
Leaders Academy: Empowering our leaders 09 October 2023 After numerous months of learning, 92 leaders across HSS recently came together for two special events to celebrate their graduation of HSS’ inaugural Leadership Academy. The HSS Leadership Academy is an initiative developed by our Organisational Development (OD) team for leaders in response to feedback given by our employees in the system wide Your Voice in Health surveys. It is also an important part of the commitment we made in our Strategic Plan 2022-24 to empower our people and grow a strong organisational culture. The Academy has been designed toinvest in our leaders, further build their leadership capability and improve the overall employee experience at HSS, both for them and their direct reports. HSS’ Chief ExecutiveRobert TomsandCarolyn Peelattended the events as guest speakers and inspired the group with personal stories about their management andcareerjourneys. ...
Last Updated:
07/10/2024