Our ICT team provides a 24 hour service and supports the WA Health system with critical clinical and business systems, network, telephony services and other critical ICT assets. 

ICT develop and implement policies, processes and systems for maintaining and improving patient safety and dependability of our ICT services to Health Service Providers (HSPs). The team also provides network and system security, as well as solution design services for digital innovation across the WA health system.
 
Within ICT, the Planning and Architecture team provide customers with innovative, strategic advice to support WA Health efforts in working towards a digitally-enabled health care system.

The Applications team support the delivery of more than 400 enterprise applications used across WA health system sites to deliver healthcare. They also support an extensive range of enabling technology services, data integration and data delivery used every day across the WA health system.

The Service Operations team support the WA health system workforce of over 54,000 people by providing digital workspace support and software access, including service desk, field support and the coordination of service management and performance across HSS ICT technologies.

The Security and Risk Management team help maintain and improve cyber security across the WA health system to keep our employee and patient data safe and secure.

Our services are underpinned by the Infrastructure team who manage the network and telephony support to over 540 sites across WA, as well as platform support for the servers which run the systems across WA health sites.

Access our HSS Customer Hub ICT Hub site for further information on:

• Password resets, Microsoft 365 support; IT forms
• Telecommunications and network services
• Strategic advice
• Cyber security training and resources; cloud policy; security incidents like scams and virus’
• ICT user guides

If you’d like to speak to an ICT service agent about your query, call 13 44 77 and select option 1.