At HSS, ‘we put our customers at the heart of what we do.’

The HSS Customer Service Charter (The Charter) represents an important step forward in HSS’s dedication to delivering quality services. 

The Charter embodies the core principles and values that guide our interactions with customers. It serves as a promise – a promise to continuously improve and deliver great service experiences by following our HSS objectives: simple, reliable, responsive, and sustainable. 

The Charter is just one of the Customer Experience Business Unit’s strategies to further improve the experience of our customers. We look forward to continuing to work with our customers to resolve issues and better understand their needs.