A SHOC-king achievement for HSS

A group of people smiling under a State Health Operations Centre sign
24/03/2025

The State Health Operations Centre (SHOC) is fully operational thanks to the amazing effort from our SHOC Command Centre project team.

From February 2024, it was all hands on deck to plan and implement technical requirements the new facility would require to host a unique group of agencies and stakeholders.

The team included HSS specialist resources and vendor partners, who delivered a mammoth project on time and on budget.

  • Stage 1: Command Centre Level 3 - completed 28 October 2024

  • Stage 2: Command Centre Level 10 - completed 21 January 2025

Enhanced network and security: First site to implement Critical Health ICT Infrastructure Program (CHIIP) framework, leveraging cutting edge software to set up health for the future enabling automation, enhanced visibility to support troubleshooting, and enhanced security.

Telephony: First site to implement CHIIP architecture, supporting multi-vendor multi-agency telephony across the new network, enhancing the reliability and connectivity of the critical WA Country Health Command Centre Command centre telephony solution.

Printing: First site to implement CHIIP architecture, supporting printing via the newly deployed centralised, whole-of-Health managed print solution from Konica Minolta.

Prioritised urgency: A first of its kind, light pole systems enable users to visually indicate when urgent assistance is required. The system not only enables users within SHOC to prioritise urgency, but also enables remote clinicians to.

Light poles in an office environment

Reliable network: Providing a reliable network, ensuring that if the site experiences a failure, the network can continue functioning seamlessly by automatically switching to a backup system.

Enhanced meeting and room bookings: A number of rooms are fitted with large format screens, integrated conferencing systems and room booking systems to provide the very best meeting experience. The system allows anyone to book a room and will make the room available again if someone hasn’t checked in within 10 minutes of the booking starting. 

Meeting room digital screen

Optimised workspace: Each desk space is equipped with multiple large format curved monitors with supporting workstation infrastructure to enable the end user work experience to be optimised.

Better visibility: Several large format 2 x 2 video walls enable agencies to display multiple dashboards for heightened situation awareness.

Wi-Fi:  Provides a seamless experience to gain guest network access to the internet, and a self-serve visitor check-in and badge creation via SINE, an integrated iPad and printer solution.

We put our customers at the heart of what we do

Charles D’Castro, Project Manager, Program Delivery lights up with passion as he talks about the team’s achievement. “We know that SHOC will make a huge difference to the health outcomes of WA, we are proud that our project contributed to that.”

Anyone who visits SHOC can be assured they are connecting to a secure platform with technology solutions that cater to any system they may be logging in from.   

The state-of-the-art facility is home to:

WA Country Health Command Centre;

  • Virtual Midwifery;
  • Virtual mental health;
  • Telestroke;
  • WA Virtual ED;
  • System Flow;
  • Patient Transport;
  • Aged Care Hub;
  • St Johns Ambulance Command Centre; and
  • Royal Flying Doctor Service.

We will find a way

SHOC’s Executive Director, Steven Norris was extremely impressed by HSS project and technical team’s collaborative approach, saying “They were incredibly helpful, easy to work with and were focussed on delivering ‘on time and on budget’ to provide a seamless cutover.”

Learn more about the first multi-agency facility and how it’s enabling greater integration between the WA health system and other state emergency services on the Department of Health website.
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Last Updated: 24/03/2025