ICT

The HSS Information and Communication Technology (ICT) business unit comprises six business functions, which together provide end to-end ICT services for the WA health system. This includes ensuring 24-hour service provision and operational support for critical clinical and business systems, network and telephony services and other critical ICT assets. ICT also provides solution design and delivery, as well as network and system security.

 

  • The ICT Planning and Architecture function supports the WA health system with the concept and design of new business capabilities and technology solutions. It acts as a facilitator for digital innovation and oversees the enterprise architecture of the system.

  • The ICT Program Delivery function oversees and facilitates ICT solution delivery across the WA health system. It provides an independent delivery assurance function and is currently tasked with delivering an ICT program portfolio of over $150 million.

  • ICT Service Operations provides digital workspace support and software access for more than 35,000 full-time users, as well as service desk, field support and technology service management process and performance management across HSS ICT.

  • ICT Applications support more than 1,000 clinical and business applications used every day across the WA health system.

  • ICT Infrastructure provides managed network and telephony support to approximately 460 sites across WA, as well as platform support for more than 2,000 servers with five petabytes of storage.

  • ICT Security and Risk function is tasked with maintaining and improving cyber-security across the WA health system.

Last Updated: 26/05/2021