HSS attends the Festival of Innovation

This October HSS was honoured to be represented at The Festival of Innovation and Improvement.

Bringing together around 300 people at the Perth Convention and Exhibition Centre and online, the event celebrates the outstanding work taking place across WA Heath, showcasing high-value projects that are helping to create sustainable and practical improvements in healthcare.

HSS was represented by Patrick Chong and Harriet Fitzgerald, who contributed their expertise and shared innovative solutions that are making a real difference across the health system. 

HSS Portfolio Manager Applications, Patrick Chong, presented the System Flow Platform as part of the Festival’s data-driven solutions stream.

The System Flow Platform is transforming how WA Health monitors, manages and responds to patient flow across the health system. It provides real-time operational intelligence that enables clinicians and health leaders to make informed decisions with greater confidence. It was developed in collaboration between the HSS Applications Solutions Standard and Innovation team, the State Health Operations Centre (SHOC) and the Department of Health

Built on Microsoft Azure, the cloud-native platform combines scalable architecture with modern web technologies to create a single source of truth for patient flow and operational performance across the state.

The platform delivers three key solutions:

• Statewide BRAG Dashboard, providing a statewide view of critical hospital and emergency care indicators to support timely escalation and coordinated responses.

• SHOC Oversight Dashboard, bringing together data from multiple systems into a single near real-time operational view to help proactively manage demand, capacity, patient flow and discharge performance.

• Digital Patient Journey board, replacing fragmented manual processes with a real-time patient tracking solution that follows a patient’s journey from admission through to discharge.

Together, these solutions are providing the digital foundation for a more connected, responsive and data-driven health system, reducing manual processes, improving situational awareness and helping ensure the right information is available to the right people at the right time.

HSS Manager Service Capacity and Forecasting, Harriet Fitzgerald, also presented an engaging morning session on “AI in Practice: Copilot Prompt Battle”.

What began as a simple request evolved into an interactive and practical learning experience designed to demonstrate how artificial intelligence can add value in everyday work. At the heart of the session was G.I.F.T. a simple framework for creating effective prompts:

• Goal – what are you trying to achieve?

• Information – what context does Copilot need?

• Factors – what constraints or considerations apply?

• Target – what outcome or audience are you aiming for?

The session combined practical learning with a touch of friendly competition through the Prompt Battle, helping attendees understand how small changes in prompting can significantly improve AI-generated outcomes.

As Harriet puts it:

“G.I.F.T provided the framework. The Prompt Battle provided the wrapping. Rhiannon from Microsoft helped package it. Patrick added the interactive bow, and Copilot and me? Well, we’re the gifts that keep on giving.”

The Festival of Innovation and Improvement is more than an opportunity to showcase projects. It is a chance to share ideas, learn from one another, and build momentum for meaningful change across the health system.

From improving statewide patient flow through advanced data-driven solutions to empowering staff with practical AI skills, HSS continues to demonstrate how innovation, collaboration and technology can help transform the way we work and ultimately improve outcomes for patients across Western Australia.